expectations that spark ownership
You need the team to challenge old assumptions and always be on the lookout for a way that's better, simpler, or more delightful for the customer. To deliver excellence, the team needs role descriptions that help them ask the right questions.
feedback that inspires reflection
Your people are driven by something deeper than paychecks and promotions — they're looking for a manager who is invested in helping them become their next better version of self. Great feedback connects work performance to personal growth.
Accountability that fosters growth
A culture of true accountability isn't punitive, it's one where there's a shared set of agreements and standards for how the team shows up for one another. We developed The Accountability Dial to help you create the firm but fair boundaries we all need to grow.
Here's what people are saying:
"I've never seen 35 people stay in one room for three hours and remain so engaged! Jonathan's deep experience and natural ability to quickly build rapport kept our managers involved for the entire seminar. The Refound approach helped us re-center ourselves on the purpose of feedback, and we had the chance to practice with each other in a light-hearted format."
"Accountability and having those tough conversations is something that our team has really struggled with. We had the opportunity to have Jonathan at our facility to give us the framework to have those conversations. Our team now feels empowered and that they have the tools going forward to hold one another accountable in a supportive way. This will benefit all of us — with the growth of our company and our team going forward."
"Where was Refound 15 years ago? Meeting Jonathan, reading his book, attending the Accountability Dial Seminar and now participating in a monthly management pilot program with Jonathan and his talented team has transformed me personally, professionally and is fostering change within my organization, one conversation at a time."