Accountability without mentoring is heartless.

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Mentoring without accountability is pointless.

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To create a culture of personal ownership you have to have both.

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You have to be able to talk about expectations — but not your expectations — the ones people have for themselves.

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You have to be able to give actionable feedback — not feedback that contains the solution — but the kind that contains a thought-provoking question.

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You have to be able to let people go who aren’t cutting it — not to be cruel — but because it’s cruel not to.

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Being a great people manager is incredibly difficult because you have to do all this without letting your individual contribution slip.

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‍It’s also why in a world where automation is eating everything, being a great people manager is the closest thing to job security you’ll find.