Most feedback conversations are doomed to fail from the beginning because we approach them too aggressively, having waited too long to intervene in the first place.
The Mention creates the space you need to ask a non-threatening question or make an observation about what you see, when the stakes are low or even non-existent. The goal is to create a shared reality for you and a team member.
This communicates that you are paying attention and are invested in their work. The Mention should be short and come from a place of genuine curiosity. All you want to communicate is a message of care—one that isn’t overbearing and can be communicated in a matter of seconds.