The Cost of Engagement

Employee engagement is a not an infinite resource. It’s easier than you think to deplete and harder than you can imagine to get it back once you do.

The challenge is that you can’t avoid depleting it to some degree.

Sometimes you have to change the scope of a project at the last minute. Sometimes you have to cut the budget on an event you committed to a few months back. Sometimes you can’t deliver on an anticipated promotion or raise. And, most importantly, you’ll never be perfect at walking your talk, embodying your values, and never losing your cool.

Doing things that cause people stress and frustration come with the territory of leading a team in the modern world. The business where everything is planned and it all goes according to plan is, of course, a fantasy.

Things will happen — some that you cause and some that you don’t — that create the conditions for the people on your team to disengage.

The question is what are you doing to balance that out? What are you doing to replenish that depleting resource?

Are you taking the time to see the people on your team for who they are, and helping them grow in a way that’s meaningful to them?

Are you giving them the experience — as the DNA of your company culture — that they are seen, that their opinion matters, and that they are valued for who they are beyond the goals and tasks they completed today?

Drip, drip, drip ...

Jonathan Raymond